We want you to absolutely love your Lullaby Club purchase. If for any reason your purchase isn’t quite right for you, you are welcome to return it to us within 30 days of receiving your order in exchange for an online gift voucher (we do not offer exchanges). Items returned outside of this period will not be accepted.
Sale items are final sale and will not be accepted for refund, credit or exchange if you have simply changed your mind or the size does not fit. Please ensure you are checking measurements thoroughly before purchasing. Sale items are located in the permanent sale section of our website.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe
To be eligible for a return, your item must be unused and in the same condition that you received it, which means all tags and labels must be attached.
Some types of goods are exempt from being returned.
- Items marked as faulty and sold at a discounted price (sample sale items)
- Gift cards
To complete your return, please lodge a request via our online return portal.
Once you have lodged your return you will receive an email with the instructions on the next steps to take. If you have not received an email, please check your junk mail or submit the return again - Please remember to follow the process to the end and click “credit” to finalise the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your credit will be processed, in the case of a refund (for faults) a credit will automatically be applied to your credit card or original method of payment (gift cards are non refundable), within a certain amount of days.
Discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code.
If you haven’t received a credit yet, first check your email (and junk mail) for notifications.
Secondly, check your tracking for the returned item, you will not be credited for an item that we have not received,
If you’ve done all of this and you still have not received your credit yet, please contact us at firstname.lastname@example.org.
For size returns, unfortunately we cannot guarantee that the item you are after will be in stock (we do not hold stock). Your credit can then be used to purchase any item in our store! Your credit will be valid for three years from the date of issue.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your store credit.
When shipping your return you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for the item if it goes missing.