Returns
If it wasn’t love at first sight with your purchase, no worries—we’ll help you sort it out.
- If the item is available, you can exchange it for a different size or pick something new. (AU ONLY)
- You have the option to choose store credit for future shopping.
- Alternatively, you can request a refund. (TERMS APPLY)
By purchasing through our online store, you are consenting to our return policy. We encourage you to read the terms and conditions before proceeding.
For our Australian customers:
To qualify for a refund, your return request must be submitted within 14 days of receiving your order. If a discount code was used at checkout, if the item was purchased on sale (including style bundles) or you accepted a free gift, you will only be eligible for store credit or an exchange.
Refunds cannot be made to previously exchanged orders.
Missed the 14-day window? No worries! You can still submit a return request up to 30 days after fulfilment and receive a store credit (valid for 3 years) or an exchange.
A return label fee of $14.99 applies for returns. If you opt to exchange your order we’ll cover the shipping costs to send the exchanged item back to you.
Please note that customers are responsible for covering the cost of return postage and handling.
When sending your item back, kindly include a note with your name, email, and order number so we can easily process your return.
Our return address is:
Unit 2, 13 Axis Court
Burpengary QLD 4505
Important: We can only accept returns that have been processed through our online returns portal.
For customers outside of Australia:
To qualify for a refund, you must submit your return request within 30 days from when your order was fulfilled. If your purchase included a discount code, was part of a promotion (such as sale items or style bundles), or you accepted a free gift, you will be eligible for store credit only.
Customers from other countries are responsible for organizing and covering the costs of their return shipping, as we do not provide return labels or cover shipping fees.
Please ensure that all returns are initiated through our returns portal before sending your item back to us.
After we receive your return, allow 5 business days for us to process and finalise it.
The following items are not eligible for return unless they are defective:
- Items that have been worn items
- Products with stains or marks (such as makeup, deodorant, fake tan, or animal hair)
- Items without their original tags attached
- Products with any odours, including perfume or other scents
- Accessories, including drink bottles, jewellery, and hair accessories
- Items labeled as ‘final sale’ or 'warehouse sale'
- Products that are not in their original condition
If you choose an instant exchange via our portal and your returned item does not meet these criteria, we will need to charge your card for the replacement item.
Has there been an issue with the item you received?
If you’ve received an item that is faulty, please reach out to us via email so we can guide you through the process for resolution. Contact our customer care team at info@thelullabyclub.com.au for assistance.
