Return & Shipping Policy
We want you to absolutely love your Lullaby Club purchase. When you return your item, make sure that you do so unworn (except for trying it on), with the original tags attached, folded as you received them and with all buttons done up. This ensures that we can re-sell the item in its present condition.
The Lullaby Club reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns Policy
Full Price Orders Policy (NO discounts applied)
THIS POLICY APPLIES TO ORDERS WITHOUT DISCOUNT CODES OR SALE ITEMS.
• We offer a full refund to your original payment method OR credit notes on all unworn, unwashed full priced merchandise returned within 30 days of the date of purchase.
• For hygiene reasons, we ask that you try on swimwear over underwear. Please DO NOT remove the protective adhesive strip before trying on. If we believe the hygiene sticker has been removed or tampered with, your return will not be accepted.
These store credits have a 4 year expiry.
• We DO NOT offer exchange - if you wish to replace your size you may do so by using your store credit.
• Original shipping costs are non-refundable.
• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.
• ALL return postage costs are at the customer expense. We recommend that you use a traceable delivery service and retain the proof of postage.
• If you use a discount code this policy does not apply to you - you will only be eligible for a store credit.
Gift cards are NOT redeemable for cash refunds.
Discounted Order Policy (Orders with ANY form of discount applied)
This applies to orders using any form of discount code & sale items (excludes warehouse or sample sale)
• You are welcome to return your sale or discounted merchandise or to us within 30 days of receiving your order in exchange for an online gift voucher.
• For hygiene reasons, we ask that you try on swimwear over underwear. Please DO NOT remove the protective adhesive strip before trying on. If we believe the hygiene sticker has been removed or tampered with, your return will not be accepted.
• We DO NOT offer exchange - if you wish to replace your size you may do so by using your store credit.
• Discount codes have no cash value and if a return is made, your online store credit will be the amount that you paid – total amount at checkout less the value of the discount code.
• Shipping costs are non-refundable & are the responsibility of the customer
• You must lodge a return and ship the merchandise back to our warehouse within 30 days of delivery date.
• ALL return postage costs are at the customer expense. We recommend that you use a traceable delivery service and retain the proof of postage.
Christmas Returns
• Orders placed between 01/11/22 and 07/12/22 have an extended 60 day return period for Christmas gifts.
• Orders placed after the 07/12/22 will have the original 30 days to return their item.
• Items must have their tags attached, and be in original condition. Tags do not display prices, so there is no need to remove them.
Swim Return Terms
• For hygiene reasons, we ask that you try on swimwear over underwear. Please DO NOT remove the protective adhesive strip before trying on. If we believe the hygiene sticker has been removed or tampered with, your return will not be accepted.
Black Friday Sale Returns
• During our Black Friday Sale, discounted items are only eligible for store credit if you want to return them.
• Choosing to purchase during this sale period is up to the individual. If you wish to pay full price so you are eligible for a refund please wait to purchase until after the sale has ended.
Non returnable items
Some types of goods are exempt from being returned.
Non-returnable items:
• Items marked as faulty, and sold at a discounted price this includes warehouse and samples sales
• Gift cards
How do I lodge a return?
Please read our returns policy to make sure you qualify for a return before you start.
Returns must be submitted by the original purchaser using the original email used to make the purchase. If you cannot find your order number, email us at info@thelullabyclub.com.au and we can help.
Please note: If you have not received a confirmation email, please check your junk mail or contact us.
Please add your order number and name to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.
FAQ
Do I have to pay return postage?
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. If you have received a faulty item please refer to our faulty returns information.
Do you offer Exchanges?
We DO NOT offer exchange - if you wish to replace your size you may do so by using your store credit.
Discount Codes & Promotions
Discount codes are limited to one per customer per purchase and are good for a one time use only per customer. The discount codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the discount code. Discount codes cannot be combined with other promotions. The Lullaby Club may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from The Lullaby Club by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, discounts, prizes or benefits obtained through such means. The Lullaby Club reserves the right to refuse or alter any discount or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.
Discount codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. If you do not apply your code to your order before processing payment, the code value will not be refunded.
All discount codes have an expiry. You may find some items will be excluded from discounts.
Using discount codes means you are only eligible for a store credit or exchange if you wish to return an item
SHIPPING
Transit Times
Important Notice: Due to the ongoing outbreak of Covid, Australia Post is experiencing significant international delays.
This is due to reduced flights from staff being infected with the virus.
We ask for your patience and understanding during this time.
We recognise that you may not be accustomed to waiting so long for your delivery, but unfortunately this is the current situation. We are doing everything we can to assist you with the information we have.
The below time frames are estimates only.
We thank you for your patience and understanding
|
Country |
Cost |
Estimated delivery time |
Service |
|
Australia |
FREE standard shipping for all orders over $250 Regular (Australia Post) Express (Australia Post) |
Express: 1-3 business days eParcel Post: 3-8 business days |
Australia Post |
|
New Zealand |
Based on weight and location. DHL Express: from $14.00 |
DHL Express: 1-9 business days Australia Post: Estimated times at checkout |
Australia Post DHL Express |
|
USA |
Based on weight and location. DHL Express: from $30.00 |
DHL Express: 1-9 business days Australia Post: Estimated times at checkout |
Australia Post DHL Express |
|
Canada |
Based on weight and location. DHL Express: from $30.00 |
DHL Express: 1-9 business days Australia Post: Estimated times at checkout |
Australia Post DHL Express |
|
Europe* |
Based on weight and location. DHL Express: from $35.00 |
DHL Express: 1-9 business days Australia Post: Estimated times at checkout |
Australia Post DHL Express |
|
Korea China Hong Kong Vietnam Thailand Phillipines |
Based on weight and location. DHL Express: from $35.00 |
DHL Express: 1-9 business days Australia Post: Estimated times at checkout |
Australia Post DHL Express |
Shipping FAQ
Local Pick-up's
Pickups for orders may take 24 business hours to be ready for collection. Please email if you need the item sooner, and we will try to accomodate.
We do not offer weekend or public holiday pick ups.
Please do not come into the warehouse to collect your items until you have received an email from us advising that your order is ready for Pick up.
Pick up's available from 8:00am-2pm Monday-Friday.
NO pick-ups avaiable on public holidays
Domestic Orders
All orders are shipped from our HQ in Brisbane, Australia.
We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.
Your order will need to be placed prior to 11am for same day dispatch.
All domestic orders are dispatched via Australia Post.
Please note, shipping times are in addition to dispatch times. For further information please refer to the Aus Post link provided; http://auspost.com.au/track/track.html days for regional areas.
Please refer to the Australia Post website for further information regarding delivery times.
International Orders
All orders are shipped from our HQ in Brisbane, Australia.
We aim to dispatch orders within 1-3 business days after purchase. We do not ship on weekends or Public holidays. Please allow 3-5 days for your order to be shipped during product releases.
Your order will need to be placed prior to 10am for same day dispatch.
Please note due to COVID-19 some customers may experience a 3 or 4 day delay with their delivery. We thank you for your patience.
Please note, The Lullaby Club does not ship to all countries and we highly recommend using a business address for delivery.
International orders are dispatched using DHL Express or Australia Post you can find transit times here
All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.
The Lullaby Club does not offer any assistance in this process.
Return To Sender
It is the sole responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point, if applicable.
The Lullaby Club are not liable for any information entered incorrectly in the checkout, which is a secure environment.If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), The Lullaby Club will contact the customer with options for re-shipment at the buyers expense.
Missing Parcels
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the Australia Post or DHL.
Replacements or refunds will not be given for products missing in transit.
Countries We Ship To
United States
United Kingdom
Taiwan
Europe*
New Zealand
UAE
Canada
Japan
Singapore
Hong Kong
China
Mexico