We're here to help!
If you still can't find the answer you're looking for you can call us at (07) 3419 5000 or email firstname.lastname@example.org. We'd love to hear from you.
If you wish to return your item you must submit a return request online.
You must add your order number and name to your return parcel so it is easily identified. Not adding this number will slow down the returns process. When you return your order it must be folded neatly into the satchel. Any returns found to have dust, dirt and stains, human or animal hair on them will be denied.
All returns must be returned within 10 business days of submitting return. If you fail to do so your return request will be cancelled.
We apologise if an item you have received is not in perfect condition.
Please email an image of the fault, along with your full name and order number for further review.
We have a 5-week faulty claims period (please note: this excludes general wear and tear).
In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit.
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.
Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.
Unfortunately, shipping costs are non-refundable.
The cost of return shipping is at the customer’s expense and is non-refundable.
We recommend returning items through traceable mailing method, as any returned items that are not received by The Lullaby Club will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you have received a faulty item please refer to our faulty returns information.
All returns will be processed within 1-3 business days of receiving your parcel. If you have returned your items via a trackable mailing method, please track your item before contacting Customer Service to be sure your item has been received by us.
We will send a confirmation email once your return has been finalised.
All returns must be checked by our team to make sure they are in a resellable condition. No returns will be processed before their arrival to our HQ.
Unfortunately, we cannot guarantee that the item you are after will be in stock.
Your credit can then be used to purchase an item of your choice or choose something else you love! Your credit will be valid for three years from the date of issue.
Unfortunately, once your order has been processed we cannot apply any promotional codes. Refunds will not be offered if you do not apply your code.
Please check your email (and junkmail) as an order confirmation will be sent through to you with your order details.
If you have not received your order confirmation, please contact email@example.com and we provide further assistance with your order process.
We are unable to hold or place stock aside for orders.
Sale items are final sale and will not be accepted for refund, credit or exchange if you have simply changed your mind or the size does not fit. Please ensure you are checking measurements thoroughly before purchasing. Sale items are located in the permanent sale section of our website.
Unfortunately, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order.
If you have any urgent changes please contact our customer service on firstname.lastname@example.org. We pack and ship orders daily so cannot guarantee your requests can be made.
Once a payment has been received and your order is completed, it is then subject to the returns policy.
Yes! Call (07) 3419 5000 for any order enquiries. We are here from 7am-3pm monday - friday
We ship Monday-Friday.
Orders made after 10am will be processed the following day.
Please allow 3-5 days to process orders during product releases.
Discount codes can only be used once per customer.
No, only full price orders are eligible for refund.